• What is Pedal's late/no-show and cancellation policy?

    • PEDAL Policy:  Please show up 15 minutes before your class begins. Your bike will be released at the class start time if you do not show up. If you are running late and you call the studio, we will hold your bike up to 4 minutes into the class start time (the first song). If you do not call, we will release your bike at the class start time. NEW RIDERS must show up a minimum of 15 minutes before class start time. This is for your safety and in consideration of the other riders in class. Any cancellations or modifications to your reservation must be made 8 hours in advance to avoid a cancellation fee. Modifications (no-shows, late cancels, reservation changes) past the 8-hour mark will result in a $15 charge for those on membership options or a loss of credit for those who purchase by credit pack. This is to ensure that every client has ample time to book an open bike. Cancellations and reservation changes must be done in the app and can not be made my phone or email.

  • WHEN DOES BOOKING OPEN?

    • Booking opens every Sunday at 5pm for the following 8 days.

  • how do I cancel my auto-pay?

    • Once auto pay is set up, canceling is super easy.  Email info@pedalspinstudio.com at least 7 days before your debit date and we will cancel it immediately.  We will then follow up with a confirmation email while we process the 5 stages of grief.

  • can I get a refund or extend the expiration date of my package?

    • All Pedal packages are non-refundable but fully transferable.  This means that if you are unable to use your package, you may transfer the balance to a friend or family member to use. In special situations, credit series expirations may be extended, however, promotion packages or specials are not eligible for extension.

  • I’ve never taken a Spinning class before. What should I expect?

    • Every class is a little different, but one of the great things about the Spinning program is that it is adaptable to your fitness level. Remember that there’s no competition. Listen to your body and adjust the resistance on your bike accordingly. If you’re a first timer let your instructor know. He or she can ensure your bike is properly adjusted and give you a rundown on the Spinning program’s five core movements and program fundamentals like heart rate training that will help you burn more calories, increase your strength, and improve your overall fitness.

  • How is taking a Spinning class different than just riding a stationary bike?

    • Spinning class makes riding a stationary bike more fun by adding variety and visualization to your workout. A motivating group setting, energizing music, and inspiring instructors make the Spinning class an incredible experience.

  • It is my First time. CAN I TAKE IT SLOW?

    • YES! Taking it slow is encouraged. There is no rush do to anything you are not comfortable with.

  • WHAT SHOULD I BRING TO MY FIRST CLASS?

    • Comfortable workout wear is necessary for both SPIN and STRENGTH classes. We have you covered on towels and complimentary rental spin shoes. In addition, we have a water refill station for you to use.

  • WHY DID MY SPOT CHANGE?

    • There could be a few reasons why your bike assignment changed. It might be as simple as a logistical shuffle—maybe the original bike required maintenance or there was a last-minute adjustment in class size. Or it could be a case of trying to create a balanced atmosphere in the class by redistributing riders. It's all about making sure everyone has a smooth and enjoyable workout experience.